Empire was accommodating, professional and fast. I was having battery issues with my Chevrolet Tahoe and they immediately made time for me to bring it in, even though it was near the end of the day. Scott at the front desk was really helpful and made sure that I was seen quickly. As soon as I arrived they started diagnosing the problem, and had a solution for me within an hour (due to a need to test the battery). Turned out that we needed to replace the battery. Chris (the mechanic) discussed my options and installed the new decca (sp?) battery within 20 minutes. I would absolutely recommend empire to anyone with car trouble. They are very reasonable on price and great on customer service.