I was able to get in within a week of my phone call even as a new customer and they shuttled me after i dropped off my car. I arrived after 5 to pick up my truck and i came rushing in to pay and get out of their way so they could go home, but they didn't make me feel like an inconvenience at all. the mechanic, chris spent over a half an hour with me going over everything and referring me to locally owned places i could use (new to town). Really nice guy. More expensive than most mechanics but it seems like a fair price not just jacked up for nothing and from what i heard they don't use cheap parts and they are reliable as hell.