Your labor rate is very competitive and nearly 22% below the major dealerships. You greet me by my name and with a smile as soon as I get there. When asking me whats wrong with my vehicle, you give me your undivided attention without being destracted by a cell phone or another customer or employee. Your people do it right the first time and if there ever should be a question, you call me and we discuss it. My car and truck last a long time, I take good care of them by having them maintained regularly by you folks at Empire. I have referred you to everyone I know, I think its rare for a town the size of ours, to have such an outstanding family owned automovite maintainance and repair facility Thank you Chuck, Patty, and Chris.