We have brought our cars to Empire for well over ten years...this week one broke down about ten miles away, and I was so grateful that they let us tow it there to get it fixed. Breakdowns are always unexpected, but I'm sure they had to juggle their busy schedule to deal with another surprise, from another anxious long time customer... Chris is an excellent communicator, always honest, and very patient while the customer tries to comprehend the issues and weigh out the pros and cons. Thank you Emipre Automotive for being there.